skip to main content

Business System Support Analyst

Job Title / Position: Business System Support Analyst

Job Ref no: AmyShefford

Branch Location: Bedford

Work Location: Shefford, Bedfordshire

Salary: Negotiable

Shifts / Hours: Permanent

Job Description:

My client based in Shefford is looking for a Business Systems Support Analyst, you will be responsible for the provision of application maintenance and support services to users of Sage X3 ERP and other associated systems integrated with ERP.

Associated systems include CRM Integration, EDI, Warehouse Management System, Business Intelligence Systems and Other reporting tools. The right Candidates will be educated to at least degree level in computer science or computer engineering. An understanding or certification on Sage ERP would be desirable.

Main tasks
- Providing application configuration and maintenance on ERP and other associated systems integrated with ERP by becoming an expert on the use of all aspects of these systems.
- Ensuring the integrity of data across systems and ensuring users follow guidelines on data capture and consistency.
- Ensuring security and control of all access to sensitive customer and business data.
- Delivering support to existing business users including investigating and resolving application errors, data discrepancies and queries.
- Working with the department manager and business users in identifying and proposing application system changes, enhancements and developments.
- Liaising with vendors and IT Team to deliver system changes, enhancements and developments.
- Support business users on ERP usage across the various hardware platforms (desktop, laptop, smart phones mobile devices etc.).
- Monitoring ERP system health and administrating corrective measures on a daily basis.
- Analysis and generation of business information reports using SSRS, Crystal Reports and other Business Intelligence tools.
- Train business users on use of ERP and associated systems.
- Prepare and maintain high standards of system documentation.
- Take part in business users meetings to understand business challenges and address any solution required via ERP system.

Knowledge and experience required:
- Knowledge about business processes involved in ERP and techniques used to derive and model them. Recording operating procedures within ERP.
- Experience of recording and solving application support issues from business users, prioritising requests, implementing and communicating timely solutions.
- Familiarity with tools and techniques to understand database structures.
- Familiarity with analytical tools like SSRS, Crystal Reports, Business Objects and BI etc.
- Strong understanding of relation databases like MS SQL.
- Support level experience in MS Windows systems MS Office Suite.
- Good understanding SharePoint usage as document storage.

Personal Skills
- Analytical and logical thinking to problem solving.
- Attention to detail - ensuring accuracy on all tasks undertaken.
- Information acquisition - Identifying gaps in the available information required and devising means of remedying such gaps.
- Customer focus - understanding the needs of business users and keeping them in mind when taking actions or making decisions.
- Strong time management responsibility and project management skills.
- Good communication and interpersonal skills with an aptitude for communicating to all levels of business users.
- Self-motivated and proactive

For further details please speak to Amy at the Bedford branch of Quest.

Date Advertised: 26 January 2016

Date Closes: 27 May 2016

Contact in branch dealing with this advert: Amy Hamilton - please call 01234 358844 or email


Apply now