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Sales Administrator

Job Title / Position: Sales Administrator

Job Ref no: BedsSalesAdmin

Branch Location: Bedford

Work Location: Bedford

Salary: 18,000 - 20,000 per annum

Shifts / Hours: Permanent

Job Description:

Quest Employment, one of the midlands largest independent recruitment agencies, are currently recruiting a Sales Office Administrator on behalf of our well established Bedford based clients.

This company have experienced large financial growths over the past 3 years and are looking to expand their sales force with a dedicated but fun loving 'sales-ie' kind of person.
The successful candidate will be; part of a team of seven sales people, working in a fun, highly motivated environment, will have the benefit of regular sales competitions & incentives, 25 days holiday (+bank holidays), life insurances, pension & KPI based bonus structures.

Key responsibilities of this role are;
- To liaise effectively with customers, taking orders and using computer systems such as, Exchequer, Excel, outlook and Word
- To contact customers as and when a promotion or E-Shot is live
- To process sales orders received via telephone/facsimile/electronic mail/post, accurately and on the day of receipt and ready for delivery
- To answer a high volume of calls in a professional manner according to agreed standards
- To record all phone calls using a CRM system
- To make outbound sales calls to warm sales leads
- Respond to and follow-up all internal and external stock availability/sales order/pricing/delivery/performance and quality issues
- To ensure prompt and accurate scanning and data input
- To analyse quality credits raised and investigate the root causes.
- To process credit claims and customer credit requests and raise when necessary
- Research and understand how product is a made and functions to enable a comprehensive understanding of customer questions.
- Provide customers and potential customers with quality and accurate information
- To promptly arrange delivery to customers
- To promptly deal with all customer queries
- To provide customers with excellent after sales care/support
- Record and deal with stock discrepancies
- To manage and administer new and existing contracts from customers and the field
- Compiling daily/weekly reports for management when required
- To collect, check and send post
- To process customer credit requests and raise credits when necessary
- To cover for colleagues as and when required
- Maintain a high standard of personal presentation in terms of dress, grooming, personal hygiene and appearance
- Always be punctual and behave in a professional manner
- To maintain a friendly and efficient all-round communication with all customers and staff

KNOWLEDGE, SKILLS & EXPERIENCE NECESSARY:
- Sales administration and customer service experience essential
- Excellent telephone manner
- Professional written and spoken communication skills
- IT literate (Microsoft packages)
- Willingness and enthusiasm to be part of a team and supporting the department as needed.
- To resolve product performance issues after they have been sold or installed.

We are looking to fill this role as soon as possible so please apply now.

Employment is subject to reference.


Date Advertised: 22 February 2016

Date Closes: 27 May 2016

Contact in branch dealing with this advert: Amy Hamilton - please call 01234 358844 or email amy.hamilton@questemployment.co.uk

 

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