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Call Centre Operator (100% inbound)

Job Title / Position: Call Centre Operator (100% inbound)

Job Ref no: LeicCallCentre

Branch Location: Leicester

Work Location: Leicester

Salary: 9.95 per hour plus OT

Shifts / Hours: See description for shift patterns

Job Description:

We are recruiting for a Call Centre Operator to provide frontline support to our client.

You will be required to support delivery associates, providing problem resolution, advice and guidance to overcome any issues they face during the course of trying to deliver Customer items within a timely fashion. As a result the position will be heavily telephone based, involving a lot of interaction with delivery associates out on the road and liaising with the numerous sites operations management teams.

You will need to be able to think on your feet, demonstrate a bias for action and strong sense of urgency, and be able to put people at ease and quickly establish a rapport with a multi-cultural workforce during difficult circumstances.

Supporting delivery associates across the ever-expanding European operation you will need to have strong verbal and written communication skills, and be passionate about getting the right result first time. The environment is fast paced and high energy, and you will be expected to help the business smash targets and continually drive improvement and process optimization.

Full training will be provided, so you do not need to have an indepth knowledge of the Logistics industry. That being said you will need to demonstrate excellent customer obsession and a desire go the extra mile to exceed expectations.

The role itself will work a 5 day/40 hour week, with a fixed shift pattern. The business is 24/7 and as a result it is likely that the position will involve weekend work. The 3 shifts available are:
08:00 - 16:30
10:00 - 18:30
14:00 - 22:30

It is worth noting however that some flexibility may be required.

9.95 per hour basic
15.28 after 40 hours
20.33 after 50 hours

If this is something you would like to apply for please forward a copy of your CV to and

If you would like any further information call Quest Employment on 0116 275 7733 and ask for Sam Theedom.

Date Advertised: 12 September 2016

Date Closes: 27 January 2017

Contact in branch dealing with this advert: Sam Theedom - please call 01162 757733 or email your CV to


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