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Customer Service Advisor

Job Title / Position: Customer Service Advisor

Job Ref no: AbbyCSA

Branch Location: Luton

Work Location: Houghton Regis, Bedfordshire

Salary: From 8.90 per hour

Shifts / Hours: Various shifts available (daytime, night shift, weekend work

Job Description:

* Deal with customer queries efficiently in a professional manner ensuring that excellent customer service is delivered on every call.
* Take full ownership of your internal and external customers by effectively managing their expectations – delivering what’s promised, keeping the customer informed and up to date throughout.
* Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with KPI’s.
* Take ownership of your own development ensuring your Personal Development Log is kept up to date.
* Achieve your KPI’s in line with the objectives set.
* Identify cross sell opportunities.
* Take full ownership of customer complaints.
* Implement outcomes of coaching, feedback and training in line with set objectives.
* Ensure errors are kept to a minimum.
* Arrange installations and cancellations of rental equipment.
* Ensure administration duties are completed accurately and within timescale.
* Liaise/support Rental Service Technicians with all queries.
* To take ownership of your own development ensuring your Personal Development Log is kept up to date.


Date Advertised: 06 February 2017

Date Closes: 28 April 2017

Contact in branch dealing with this advert: Abby Said - please call 01582 723555 or email your CV to abby.said@questemployment.co.uk

 

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