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Customer Service Advisor

Job Title / Position: Customer Service Advisor

Job Ref no: CSAHoughton

Branch Location: Commercial Northampton

Work Location: Houghton Regis

Salary: Competitive rates – min 8.90 p/h

Shifts / Hours: Temp to Perm Contract

Job Description:

• Deal with customer queries efficiently in a professional manner ensuring that excellent customer service is delivered on every call.
• Take full ownership of your internal and external customers by effectively managing their expectations – delivering what’s promised, keeping the customer informed and up to date throughout.
• Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with KPI’s.
• Take ownership of your own development ensuring your Personal Development Log is kept up to date.
• Achieve your KPI’s in line with the objectives set.
• Identify cross sell opportunities.
• Take full ownership of customer complaints.
• Implement outcomes of coaching, feedback and training in line with set objectives.
• Ensure errors are kept to a minimum.
• Arrange installations and cancellations of rental equipment.
• Ensure administration duties are completed accurately and within timescale.
• Liaise/support Rental Service Technicians with all queries.
• To take ownership of your own development ensuring your Personal Development Log is kept up to date.


Date Advertised: 04 April 2017

Date Closes: 05 May 2017

Contact in branch dealing with this advert: Abby Said - please call 01582 723555 or email your CV to abby.said@questemployment.co.uk

 

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