Bilingual Customer Service Representative (German/English)

💷 £26,000 – £28,000
📍 Hybrid – 3 days in the office, 2 from home | Huntingdon
🕗 Monday to Friday, 8am–4pm

The Role

This isn’t your average “answer the phone and pass it on” kind of job. As a Bilingual Customer Service Representative, you’ll be right at the heart of keeping customers happy — solving problems, answering queries, and making sure everything runs smoothly from order to delivery. You’ll work closely with colleagues across customer success and production, so you’ll always know what’s happening behind the scenes and how to get things sorted quickly.

What You’ll Be Doing

• Responding promptly to customer enquiries by phone and email (in German and English)
• Following up to make sure issues are properly resolved — no dropping the ball here
• Educating customers on product features so they get the most out of what they buy
• Handling complaints professionally and escalating the tricky ones where needed
• Keeping records accurate and up to date in CRM systems (Salesforce & Freshdesk)
• Uploading files, building documents, and placing orders on the company website
• Working with internal teams in warehousing, finance, and production to keep processes smooth
• Coordinating with external partners on outsourcing, delivery, and export hiccups
• Meeting performance targets around response times and customer satisfaction

What You’ll Need

• Fluency in German and English (spoken and written)
• Excellent communication skills with customers and colleagues alike
• Previous customer service experience (ideally 2+ years)
• Ability to stay calm when things get busy — resilience is key
• A positive, problem-solving attitude with a “right first time” mindset
• Target-driven without losing sight of the human side
• Strong time management and organisation skills
• Accuracy, attention to detail, and solid PC literacy (Microsoft packages included)

What You Might Not Like

• The pace is quick, priorities can change, and you’ll need to adapt
• Hybrid means you’ll be in the office 3 days a week — it’s not a fully remote role
• It’s performance-driven, so you’ll be measured on response times and customer satisfaction

What To Do Next

If you’re fluent in German and English, love helping people, and can keep your cool under pressure — this could be your next move. Apply today and let’s talk.