Food & Beverage Manager – Luxury Hotel & Spa
Hertfordshire

£50,000 + Benefits

Full-Time

A luxury hotel and spa are seeking an experienced Food & Beverage Manager to oversee the Brasserie, Terrace, Conservatory Bar, and Room Service operations. This is a hands-on leadership role, ideal for someone who is guest-focused, operationally strong, and passionate about high standards.

Key Responsibilities:

Leadership & Team Development

• Lead, train, and develop the F&B team across all outlets
• Deliver engaging daily briefings, staff rotas, and performance reviews
• Promote a positive, inclusive, and high-performing culture

Guest Experience

• Ensure consistent 5-star service across all touchpoints
• Handle guest feedback and complaints professionally, following up with effective solutions
• Oversee VIP arrivals and special requests to ensure personalised service

Operations & Compliance

• Manage day-to-day operations, ensuring efficiency, cleanliness, and health & safety compliance
• Uphold all SOPs, legal requirements, and food hygiene regulations
• Monitor and maintain venue presentation standards at all times

Financial & Strategic Management

• Drive revenue through effective sales strategies and guest engagement
• Monitor payroll, budgets, and cost control, reporting regularly to senior management
• Collaborate with the kitchen and other departments to ensure smooth, profitable service

Service Excellence

• Be a visible presence during peak service times
• Ensure all team members deliver exceptional customer service
• Monitor and maintain standards for setup, service delivery, and closure

What We’re Looking For:

• Proven F&B management experience in a luxury hotel or similar environment
• Strong leadership, communication, and problem-solving skills
• Experience with rotas, budgeting, team development, and service delivery
• Knowledge of food safety, licensing laws, and hospitality best practices

Perks & Benefits:

• Staff meals, birthday day off, spa & dining discounts
• Hotel perks through partner affiliations
• Career development opportunities in a growing, reputable establishment

Ready to lead with excellence? Apply now.