We’re looking for a Project Support Coordinator (also known as a CRM & Systems Coordinator or Implementation Support Specialist) to join our projects team, supporting the delivery, adoption, and optimisation of key business systems across our organisation.

In this varied role, you’ll be the go-to person for CRM support, reporting requests, data quality checks, and small tech rollouts — as well as helping to keep our content, training materials, and automation tools up to date. You’ll work closely with the Project Manager to ensure projects run smoothly and processes are as efficient as possible.

What you’ll be doing:

• Providing first-line support for our recruitment CRM/ATS users and resolving day-to-day issues

• Running regular audits and data checks to ensure data accuracy

• Producing reports and dashboards using our in-house reporting tools or SQL

• Supporting the rollout of new platforms and tools, such as automation software and induction systems

• Coordinating user testing (UAT) and tracking feedback

• Maintaining training materials, guides, and internal video content

• Updating and maintaining website/CMS content (HTML training provided)

• Travelling occasionally to branches across our network to provide on-site support and training

About you:

• Previous experience with a recruitment CRM/ATS is essential

• Confident with business systems and quick to pick up new technology

• Attention to detail and a process-driven approach

• Comfortable communicating with a variety of users and explaining technical concepts clearly

• Experience with reporting tools or SQL is an advantage

• Bonus points for knowledge of automation tools, CMS platforms, or HTML — but training will be given

If you’ve worked as a CRM Support Specialist, ATS Administrator, Systems Coordinator, or similar, you’ll find this role a great next step.

This is a great opportunity for someone who enjoys making systems work better, supporting colleagues, and being part of digital transformation projects that make a real difference.

About Us

We are one of the Midlands’ leading employment agencies, specialising in the Industrial, Commercial and Technical sectors. Established in 1993, we have consistently grown year after year, now operating from 9 profit centres across the Midlands, East Anglia, and the Home Counties, including 25 National Account on-site locations.

Ready to Join Us?

If you’re tech-savvy, organised, and ready to make a real impact on how our systems and processes run, we’d love to hear from you. Apply today and help us shape the future of our digital tools and automation.