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Restaurant Floor Manager | 5 Luxury Hotel Experience | Hertfordshire*

Are you a natural leader with a passion for hospitality and creating unforgettable guest experiences? We’re on the lookout for a Restaurant Floor Manager to join our client’s exceptional restaurant team at a prestigious 5-star hotel in Hertfordshire.

In this pivotal role, you’ll lead a team of passionate Waiters and Bartenders, ensuring every guest receives warm, attentive service from the moment they arrive until the moment they leave. You’ll create a vibrant, welcoming atmosphere where both your team and guests feel valued—and where excellence is the standard.

What You’ll Be Doing

•Leading, mentoring, and inspiring a front-of-house team to deliver seamless and memorable dining experiences.

•Creating a service culture where guest satisfaction is at the heart of everything.

•Supporting team development, wellbeing, and performance through hands-on leadership and coaching.

•Ensuring that service flows smoothly during busy shifts while maintaining exceptional standards.

•Taking ownership of the guest journey—from reservations to post-dining feedback.

•Upholding food hygiene, health & safety, and compliance to the highest standard.

What You’ll Bring

•Proven experience in a restaurant management or supervisory role, ideally within a luxury or high-end setting.

•A genuine passion for hospitality and customer service excellence.

•Strong leadership and team-building skills with a positive, can-do attitude.

•Excellent communication and interpersonal abilities—fluent English, both spoken and written, is essential.

•Solid understanding of food hygiene and health & safety regulations.

•Confidence, professionalism, and a hands-on approach.

Perks & Benefits

•Access to award-winning spa, gym and golf facilities

•Free meals while on duty

•Generous discounts for you, your family, and friends on hotel stays, dining, and spa experiences

•The chance to grow your career in a five-star environment with genuine progression opportunities

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This is your chance to be part of a hospitality team that sets the gold standard—where your skills, ideas, and passion can truly shine.

Quest Employment are acting as an agency in relation to this vacancy.

Please note: Only applicants who have the right to live and work in the UK will be considered, in line with UK employment and immigration law.

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