Restaurant Floor Manager | 5 Luxury Hotel Experience | Hertfordshire*

Are you a natural leader with a passion for hospitality and creating unforgettable guest experiences? We’re on the lookout for a Restaurant Floor Manager to join our client’s exceptional restaurant team at a prestigious 5-star hotel in Hertfordshire.

In this pivotal role, you’ll lead a team of passionate Waiters and Bartenders, ensuring every guest receives warm, attentive service from the moment they arrive until the moment they leave. You’ll create a vibrant, welcoming atmosphere where both your team and guests feel valued—and where excellence is the standard.

What You’ll Be Doing

• Leading, mentoring, and inspiring a front-of-house team to deliver seamless and memorable dining experiences.

• Creating a service culture where guest satisfaction is at the heart of everything.

• Supporting team development, wellbeing, and performance through hands-on leadership and coaching.

• Ensuring that service flows smoothly during busy shifts while maintaining exceptional standards.

• Taking ownership of the guest journey—from reservations to post-dining feedback.

• Upholding food hygiene, health & safety, and compliance to the highest standard.

What You’ll Bring

• Proven experience in a restaurant management or supervisory role, ideally within a luxury or high-end setting.

• A genuine passion for hospitality and customer service excellence.

• Strong leadership and team-building skills with a positive, can-do attitude.

• Excellent communication and interpersonal abilities—fluent English, both spoken and written, is essential.

• Solid understanding of food hygiene and health & safety regulations.

• Confidence, professionalism, and a hands-on approach.

Perks & Benefits

• Access to award-winning spa, gym and golf facilities

• Free meals while on duty

• Generous discounts for you, your family, and friends on hotel stays, dining, and spa experiences

• The chance to grow your career in a five-star environment with genuine progression opportunities

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This is your chance to be part of a hospitality team that sets the gold standard—where your skills, ideas, and passion can truly shine.

Quest Employment are acting as an agency in relation to this vacancy.

Please note: Only applicants who have the right to live and work in the UK will be considered, in line with UK employment and immigration law.