Rooms Division Manager – Luxury Hotel & Spa
Hertfordshire
Full-Time | Permanent
£50,000

About the Role:
A luxury countryside hotel and spa in Hertfordshire is seeking an experienced Rooms Division Manager to join its senior leadership team. Set within 12 acres of beautifully landscaped grounds and just 20 minutes from London St Pancras, this award-winning property offers a high-end guest experience across 126 stylish bedrooms, a world-class spa, and multiple dining outlets.

As Rooms Division Manager, you’ll take full ownership of Front Office, Housekeeping, Guest Relations, Concierge, and Night Operations—ensuring exceptional service, smooth operations, and a consistent five-star standard throughout.

Key Responsibilities:

• Lead, support, and inspire Front Office, Housekeeping, and Night teams
• Ensure a seamless and memorable guest experience from check-in to departure
• Drive team performance, guest satisfaction, and operational efficiency
• Collaborate with departments including Revenue, Sales, and F&B to optimise guest journeys
• Manage and develop SOPs to enhance service and streamline operations
• Recruit, train, and develop team members to meet the highest service standards
• Ensure compliance with health, safety, and company regulations

What We’re Looking For:

• Experience in a similar senior role within a 4* or 5* hotel
• A passion for luxury hospitality and guest excellence
• Strong leadership, communication, and organisational skills
• Understanding of revenue management and budgeting
• Familiarity with hotel PMS systems (Opera, Protel, or similar)
• Hands-on, calm under pressure, and highly results-driven

What’s in It for You:

• Discounted food, beverage & accommodation
• 28 days holiday + your birthday off
• 30% discount on spa treatments & spa days
• 10% discount on spa retail products
• ‘Introduce a Friend’ bonus scheme
• Complimentary staff meals on duty
• Hotel discount perks through partner affiliations