Administrative Assistant (Logistics / Operations) (Banbury / Thame)

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We are Hiring:

Administrative Assistant (Logistics / Operations)

***Please take note that initially the role will be based at the Thame office until Q1 in January 2026, thereafter the role will be permanently based at the Banbury office. The successful candidate needs to reside in Banbury***

Location: Thame / Banbury
Type: Permanent
Salary: Up to £28 500.00 p/a (DOE)
Start Date: Immediately

Hours: 40 hours per week

Job Description:

We are looking for an organised and motivated Administrative Assistant.

This role is key to keeping our operations running smoothly — supporting the Administration Manager and collaborating closely with colleagues across the business to ensure exceptional customer service, efficient order processing, and seamless office coordination.

You will be the first point of contact for customers and suppliers, handling enquiries and logistics with professionalism and care. If you thrive in a varied role where no two days are the same, this could be the perfect opportunity for you.

Customer Service & Order Processing:

·       Function as the first point of contact for customer enquiries, orders, and complaints.

·       Manage phone and email queries efficiently and professionally.

·       Process customer orders accurately using the company’s systems.

·       Prepare and check shipping paperwork (pick, pack, ship).

·       Track deliveries and ensure orders are fulfilled on time.

·       Maintain a strong understanding of customer needs and company products.

Procurement, Stock & Logistics:

·       Create and process supplier purchase orders.

·       Coordinate supplier deliveries and logistics.

·       Manage goods-in processes including updates to stock management systems (Microsoft Excel / QuickBooks).

·       Support stock control and inventory checks including manual handling activities.

·       Assist with inventory reporting and maintain accurate records.

Office & Administrative Support:

·       Manage the shared company calendar (holidays, audits, deadlines, meetings).

·       Support site management tasks including cleaning, waste disposal, fire safety, and maintenance.

·       Consult with service providers and contractors to ensure smooth daily operations.

·       Assist with general admin tasks such as filing, correspondence, and data entry.

·       Support internal compliance and improvement projects as required.

The Administration Assistant will be required from time to time to support other areas of the business.

What We are Looking For:

·       Strong organisational and multitasking skills.

·       Excellent communication and interpersonal abilities.

·       High diligence and accuracy.

·       Confident using business software (Microsoft Office; MRP/ERP experience a bonus).

·       An initiative-taking, collaborative approach with the ability to work independently.

·       Professional, dependable, and adaptable attitude.

Qualifications & Experience:

·       Qualification or experience in business administration or customer service preferred.

·       Previous experience in a similar administrative or customer-facing role is an advantage.

Why Join Us:

·       Supportive, collaborative work environment.

·       Varied, first-hand role with real responsibility.

·       Opportunities to develop your skills and contribute to continuous improvement.

·       Standard office hours, with occasional flexibility for key projects.