Job description

Job Title: Hotel Receptionist

Location: Watford, WD25
Employment Type: Full-Time, Permanent
Salary: £28,130 + hotel benefits

We’re looking for a friendly, professional Hotel Receptionist to join our team in Watford. This role is ideal for someone with front desk experience in a hotel who enjoys guest interaction, administration, and delivering excellent service from the very first point of contact.

About the Role

As a Hotel Receptionist, you will play a key role in managing guest reservations and enquiries. You’ll handle bookings via telephone, email, and online systems, ensuring all reservations are accurate and professionally managed. You’ll also work closely with front office and other hotel departments to support a seamless guest journey.

Key Responsibilities

Handle guest enquiries and reservations via phone, email, and online channels
Accurately process and update bookings using the hotel’s reservation/PMS system
Provide clear and professional information on room types, rates, availability, and hotel services
Liaise with front office and other departments to ensure guest requirements are met
Upsell rooms and services where appropriate to maximise revenue
Maintain accurate guest records and reservation details
Support a rotating shift pattern, including weekends as required

Who We’re Looking For

This role would suit someone who:

Has previous hotel receptionist or front office experience
Is confident, professional, and friendly when communicating with guests
Is organised with strong attention to detail
Can multitask and remain calm in a fast-paced hospitality environment
Enjoys working as part of a customer-focused team

What You’ll Bring

Hotel reception experience is essential
Familiarity with reservations or property management systems (PMS) is desirable
Excellent communication and customer service skills
A proactive, positive attitude and willingness to learn

Apply Now

If you’re an experienced hotel receptionist ready to take on a role with strong reservations responsibility in a supportive hospitality environment, we’d love to hear from you.