Parts Advisor

Parts Advisor

Full-time | 40 hours per week | Monday–Friday (7:30am–5:00pm)

The Role

If you’re the kind of person who knows the satisfaction of matching the exact right part to the right problem — we should talk.

This role sits at the heart of the after-sales and service world. You’ll be the go-to person when a customer or engineer needs a part fast — identifying, sourcing, and organising everything with precision.

It’s a mix of customer service, stock control, and detective work — helping people solve problems quickly, keeping systems accurate, and making sure no-one’s left waiting for that one missing component that keeps everything moving.

What You’ll Be Doing

• Helping customers and service technicians identify and order the right parts

• Advising on pricing, lead times, and availability with honesty and clarity

• Processing orders, returns, and warranties accurately through the system

• Keeping stock levels where they need to be — supporting counts and audits

• Sourcing special or out-of-stock parts from trusted suppliers

• Liaising with the service desk to make sure jobs stay on schedule

• Providing excellent customer service to both internal teams and external clients

• Pitching in with the stores and dispatch team during busy periods

• Handling the admin behind the scenes to keep everything compliant and tidy

What You’ll Need

• Experience in parts, service, or warehouse environments — ideally automotive, machinery, or industrial

• A knack for customer service — friendly, helpful, and solution-focused

• Confident working independently and staying calm under pressure

• Solid understanding of stock control or order-processing systems (SAP knowledge a bonus)

• Good computer skills — Word, Excel, Outlook

• Great communication and relationship-building skills

• Sharp attention to detail — because near enough isn’t good enough

• A hands-on, practical mindset — you like to get things done

• Flexible, team-oriented approach and the drive to go the extra mile

• Forklift licence would be handy, but training can be arranged if needed

What You Might Not Like

• It’s a fast-paced role — some days will fly, others will feel full-tilt from the start

• You’ll need to juggle customer queries, stock accuracy, and admin all at once

• This isn’t just sitting at a desk — it’s hands-on, sometimes noisy, and occasionally muddy

What To Do Next

If you take pride in great service, love problem-solving, and get a buzz from keeping things organised — this could be your next move.

Apply now or drop a quick message if you’d like a chat first.
Because good parts people aren’t just order-takers — they’re problem-solvers, fixers, and the ones everyone relies on when the pressure’s on.