Job description

Reservations Agent – Luxury Country Estate Hotel
Location: Hertfordshire
Recruiter: Quest Employment

About the Opportunity

Quest Employment is proud to be recruiting on behalf of one of the UK’s most prestigious country estate hotels for a professional and guest-focused Reservations Agent.

This is a fantastic opportunity for someone who thrives on delivering exceptional guest experiences from the very first interaction. As the first point of contact for potential guests, you will play a key role in ensuring every booking begins with warmth, efficiency and five-star service.

The Role

As Reservations Agent, you will:

Handle enquiries via phone, email and webchat with professionalism and warmth
Work closely with internal departments including Meetings & Events, Spa, Golf, Activities, Food & Beverage and Accounts to coordinate seamless bookings
Quickly adapt to internal systems to manage reservations efficiently
Support the delivery of a high-quality guest experience from initial enquiry through to arrival

Key Responsibilities

Respond promptly and courteously to all booking enquiries
Coordinate across departments to confirm and optimise guest arrangements
Maintain accurate reservation records using Opera or similar PMS systems
Communicate clearly and professionally via phone and email
Provide flexible shift cover, including weekends and bank holidays

Shift Pattern:
Shifts operate between 08:30 – 18:00 Monday to Friday and 09:00 – 17:30 on weekends and bank holidays. Rotas are prepared monthly, with an average of four weekend days worked per month.

What We’re Looking For

Essential:

A team player with a genuine passion for hospitality and guest satisfaction
Excellent written and verbal communication skills
Strong organisational skills and ability to multitask under pressure
Adaptable with the ability to quickly learn reservation and booking systems
A friendly, confident and professional approach to guest interactions

Desirable:

Previous experience with Opera Cloud, SevenRooms or Trybe
Prior reservations or customer-facing experience within a luxury five-star hospitality environment

If you are a highly organised and guest-focused professional looking to develop your career within a luxury hospitality setting, Quest Employment would love to hear from you.

Apply today to be considered for this exciting opportunity.