Overview

We are seeking an experienced Returns Coordinator / Team Leader to join our team on the night shift. This position requires oversight of the returns process and leadership of a small team to ensure efficient and customer-focused service. The successful candidate will be responsible for operational coordination, team leadership, reporting and improvement, and maintaining compliance with company policies.

Responsibilities

• Oversee the full lifecycle of returned goods from receipt to resolution
• Log and track all returns in relevant systems
• Liaise with internal teams and suppliers to resolve issues
• Supervise and support the returns team in daily tasks
• Monitor key metrics and identify process improvements
• Maintain accurate records for audit and compliance purposes

Qualifications

Essential Education & Training:

• 3-5 years related warehouse or distribution center experience
• GCSEs in Maths, English, and Science (grades A to C)

Preferred Knowledge & Experience:

• Prior leadership experience preferred
• Experience in the fashion or apparel industry is a plus
• Strong organizational and time management skills
• Excellent communication and problem-solving abilities

Day-to-Day

• Coordinate returns process and lead a small team
• Log and track all returns in relevant systems
• Supervise and support the returns team
• Monitor key metrics and identify process improvements
• Maintain accurate records for audit and compliance purposes
• Liaise with internal teams and suppliers to resolve issues
• Work collaboratively and lead a team effectively

Technical / Functional Skills

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Ability to maintain very high levels of accuracy in the processing and provision of management information
• Strong verbal and written communication skills
• Proactive, creative, and highly organized