Shipping and Sales Support Executive - We Keep It Moving (Literally)

Stamford £30,000–£35,000 Full-time, Office-based, Mon–Fri

If you're the kind of person who can juggle emails, phone calls, orders, and shipping docs without breaking a sweat, this one's for you. Our global client are looking for a sharp, organised, people-friendly Shipping and Sales Support Executive to join the team. You’ll be the main point of contact for key accounts – keeping everything running smoothly from order to delivery (and a bit beyond).

What You’ll Actually Be Doing (AKA, Keeping Customers Happy & Operations Smooth): •Answering emails, calls, and chat like a pro •Processing orders, invoices, and shipping documents •Managing imports/exports (shipping experience = gold star) •Updating SAP and CRM systems with the right info •Keeping customers in the loop on deliveries, timelines & hiccups •Working with sales, logistics, and service teams to hit deadlines •Chasing backorders, handling returns, joining review meetings •Spotting upsell opportunities and helping improve how we do things

You’ll Be Great at This If You: •Have solid experience in customer service, order processing, or inside sales •Know your way around technical/B2B products •Have experience with shipping/import/export •Can handle Microsoft Office, SAP, and/or CRM systems •Stay calm under pressure, think ahead, and love getting things right •Communicate clearly and confidently – written and spoken •Are happy working on-site and occasionally travelling for work •Have a relevant degree or solid experience that speaks for itself

Why You’ll Want This Job (Because Job Satisfaction Is a Thing) •You’ll join a well-established, globally respected company •Real responsibility and variety – you’ll never be bored •Supportive, down-to-earth team (we actually like working together) •Good pay, proper training, and room to grow •Full-time, stable hours – no nights, weekends, or chaos (well, not much)

What You May Not Like (Because Every Job Has Its ‘Ugh’ Bits) •It’s office-based, no remote days or beach Zooms •There’s repetition – you’ll enter a lot of orders and follow a lot of processes •Sometimes it gets a bit hectic – missed shipments, urgent calls, last-minute changes •We use set systems (SAP, CRM) – helpful, but not the place for winging it

If you’ve read this far and you’re thinking, “This is so me,” then I want to hear from you! Hit APPLY and lets connect for a chat!