Shipping and Sales Support Executive - We Keep It Moving (Literally)

Stamford £30,000–£35,000 Full-time, Office-based, Mon–Fri

If you're the kind of person who can juggle emails, phone calls, orders, and shipping docs without breaking a sweat, this one's for you. Our global client are looking for a sharp, organised, people-friendly Shipping and Sales Support Executive to join the team. You’ll be the main point of contact for key accounts – keeping everything running smoothly from order to delivery (and a bit beyond).

What You’ll Actually Be Doing (AKA, Keeping Customers Happy & Operations Smooth): • Answering emails, calls, and chat like a pro • Processing orders, invoices, and shipping documents • Managing imports/exports (shipping experience = gold star) • Updating SAP and CRM systems with the right info • Keeping customers in the loop on deliveries, timelines & hiccups • Working with sales, logistics, and service teams to hit deadlines • Chasing backorders, handling returns, joining review meetings • Spotting upsell opportunities and helping improve how we do things

You’ll Be Great at This If You: • Have solid experience in customer service, order processing, or inside sales • Know your way around technical/B2B products • Have experience with shipping/import/export • Can handle Microsoft Office, SAP, and/or CRM systems • Stay calm under pressure, think ahead, and love getting things right • Communicate clearly and confidently – written and spoken • Are happy working on-site and occasionally travelling for work • Have a relevant degree or solid experience that speaks for itself

Why You’ll Want This Job (Because Job Satisfaction Is a Thing) • You’ll join a well-established, globally respected company • Real responsibility and variety – you’ll never be bored • Supportive, down-to-earth team (we actually like working together) • Good pay, proper training, and room to grow • Full-time, stable hours – no nights, weekends, or chaos (well, not much)

What You May Not Like (Because Every Job Has Its ‘Ugh’ Bits) • It’s office-based, no remote days or beach Zooms • There’s repetition – you’ll enter a lot of orders and follow a lot of processes • Sometimes it gets a bit hectic – missed shipments, urgent calls, last-minute changes • We use set systems (SAP, CRM) – helpful, but not the place for winging it

If you’ve read this far and you’re thinking, “This is so me,” then I want to hear from you! Hit APPLY and lets connect for a chat!