Associate Account Manager - Corby

​Title: Associate Account Manager
Reporting to: Senior Account Manager
Contract/Hours: Temporary Contract, 6 Months (37.5 hours per week)
Contract Review: Contract performance will be reviewed at the end of the 6-month period for potential continuation

Pay: £13.46 per hour

Overview of the Role

The Associate Account Manager plays a key role in supporting the financial performance of the business by managing early-stage delinquent accounts and working with customers to agree sustainable repayment solutions. The role involves a blend of telephone-based customer contact, negotiation, administration and reporting, with plenty of scope to demonstrate initiative and build confidence in decision-making.

This position would suit someone who enjoys problem-solving, speaking with customers and taking ownership of outcomes within a supportive and fast-paced environment.

Main Responsibilities

• Manage outbound and inbound calls to customers with overdue accounts, ensuring targets are met in a compliant and professional manner

• Negotiate repayment plans or discuss alternative resolutions based on individual customer circumstances

• Keep accurate and up-to-date records of customer information, interactions, financial status and agreed actions

• Complete associated administrative tasks, reporting and account activity updates

• Adapt to changing processes, priorities and workload requirements

• Maintain a polite, professional and customer-focused approach at all times

Person Specification

We are looking for someone who:

• Holds 5 GCSEs or equivalent, or has 2–4 years’ experience in collections, credit control or financial services

• Communicates confidently over the phone and in writing

• Is comfortable using Microsoft Office and internal systems

• Has a friendly, positive manner and strong interpersonal skills

• Works well independently and takes ownership of tasks

• Can organise workload effectively and manage competing priorities

Core Competencies

Adaptability & Flexibility

• Embraces new ideas, processes and technology

• Delivers results during periods of operational change

• Shows initiative in developing new skills and improving performance

Attention to Quality

• Completes work with accuracy and attention to detail

• Follows processes designed to uphold service and compliance standards

• Takes early action to address issues or discrepancies

Communication & Influence

• Communicates clearly, respectfully and in a timely manner

• Demonstrates effective listening and adapts style to suit the audience

Continuous Improvement

• Looks for efficiencies and better ways of working

• Supports a culture of learning and improvement

• Works with others to enhance the customer experience

Teamwork & Collaboration

• Understands that success is collective and contributes positively to the wider team

• Builds effective working relationships

• Supports colleagues and shares knowledge

Safety & Responsibility

• Works safely and responsibly at all times

• Raises issues or risks promptly

Customer Service Excellence

• Builds strong relationships with customers and stakeholders

• Shows drive to meet commitments and resolve issues

• Uses customer insight to improve outcomes and service delivery

**Apply now** to develop your career in financial services.