Job description

Overview

We are seeking a dedicated and empathetic Customer Service Advisor to join our team. The ideal candidate will provide exceptional customer service and support to clients while using their strong commercial acumen to identify opportunities to enhance customer satisfaction and drive revenue.

Responsibilities

Act as the first point of contact for customers, providing a professional and courteous experience
Assist customers with product inquiries, account maintenance, and issue resolution
Utilise strong commercial awareness to identify upsell and cross-sell opportunities
Collaborate with internal teams to address customer needs and concerns in a timely manner
Maintain accurate and complete customer records within the company's database
Demonstrate empathy and understanding in all customer interactions
Contribute to the continuous improvement of customer service processes and procedures

Qualifications

Minimum of 2 years' experience in a customer service or sales role
Proven track record of providing exceptional customer service and meeting sales targets
Excellent communication and interpersonal skills
Strong commercial acumen with the ability to identify revenue-generating opportunities
Proficiency in customer service software and CRM systems
High school diploma or equivalent; Bachelor's degree preferred

Day-to-Day

Engaging with customers via phone, email, and chat to address inquiries and concerns
Identifying opportunities to enhance customer satisfaction and drive revenue
Collaborating with sales and marketing teams to support customer retention and growth
Maintaining accurate customer records and updating account information
Participating in ongoing training and development to stay current on product knowledge and customer service best practices