Job description

German/English Customer Retentions Specialist

If you’re the kind of person who loves building relationships that actually last — not just hitting “send” and hoping for the best — this role might just fit you perfectly.

You’ll be the bridge between service and sales, turning great customer relationships into long-term partnerships. The kind of person who listens first, spots opportunities others miss, and genuinely cares about getting it right the first time.

What You’ll Be Doing

Managing and growing customer accounts across Germany, Austria, and Switzerland, communicating fluently in German by phone and email
Keeping everything running smoothly with the customer service team to ensure orders are accurate and on time
Updating customer details and notes on the CRM system (because good data equals fewer headaches later)
Preparing clear, accurate quotes and following them through negotiations to close
Hitting individual and team retention targets — and finding smart ways to upsell where it adds real value
Re-engaging with past customers and rebuilding trust through consistency and care
Advising customers on the best products for their needs, based on genuine understanding — not guesswork
Supporting the wider team outside of peak periods, because success here is shared, not siloed

What You’ll Need

Highly fluent German and confident English communication skills
Proven experience in sales and customer success, or retention sales
Target-driven mindset with a genuine customer-first approach
Strong negotiation and relationship-building skills — you know how to turn “maybe” into “yes” without pressure
Comfortable working in a fast-paced, ever-changing environment
A natural problem solver with a “right first time” attitude
Confident using CRM systems and digital tools to stay organised and proactive

What You Might Not Like

It’s fast-moving and targets matter — if you prefer a purely service role without commercial accountability, this isn’t it.
You’ll be switching gears often — from follow-up calls to quotes to relationship-building — and that takes focus.
The region is yours to own, which means plenty of independence… and responsibility to match.

What To Do Next

If you thrive on building trust, enjoy spotting growth opportunities, and get a genuine kick out of helping customers succeed — we’d love to hear from you.

Send your CV and a short note (in English) about what makes you great at creating loyal customers. Let’s start the conversation.