Job description

Bilingual Account Manager (German/English)

💷 £26,000 – £28,000
📍 Hybrid working – 2 days in the office, rest from home (flexible for the right person)

The Role

This isn’t just about answering emails and ticking boxes. It’s about being the person who keeps customers across Germany, Austria, and Switzerland genuinely happy — and coming back for more. Think account management with a customer-first twist: building relationships, spotting growth opportunities, and swooping in with solutions when things wobble.

What You’ll Be Doing

Chatting with customers in German and English — phone, email, the works
Teaming up with colleagues to make sure orders go out right and on time (no chasing vans across car parks required)
Keeping the CRM tidy — future-you will thank you
Quoting, negotiating, and closing with confidence
Owning retention and upsell targets (without losing sight of the human on the other end)
Winning back customers who’ve drifted off — charm offensive mode on
Building trust through honest, open communication
Jumping in to help the wider team during the “all hands on deck” moments
Wearing the occasional extra hat when needed — flexibility is key

What You’ll Need

Proper fluency in German and English — written and spoken
A knack for adapting your style to whoever’s on the other end
Some background in customer service, sales, or account management (bonus points if you’ve juggled all three)
Drive to hit targets, without being pushy or robotic
The ability to stay cool when things get hectic
A problem-solver’s brain and resilience to match
Sharp time-management skills (spinning plates without dropping them)
Accuracy, attention to detail, and solid PC skills

What You Might Not Like

Targets are part of the game — they’ll keep you on your toes
The pace isn’t gentle; priorities can flip overnight
Hybrid means at least 2 days a week in the office — so not one for the “forever-remote” crowd

What To Do Next

Sound like you? Then throw your hat in the ring and let’s talk.