Guest Service Manager

Guest Services Manager

St Albans

Quest Employment is proud to be recruiting for an experienced and charismatic Guest Services Manager to join a stunning luxury country house hotel set within 12 acres of picturesque Hertfordshire countryside.

If you are passionate about delivering world-class guest experiences and leading from the front, this is your opportunity to step into a pivotal leadership role within a prestigious hospitality environment.

This is more than just a Front Office position — it’s your chance to shape memorable guest journeys and be part of a high-performing luxury operation.

What You’ll Be Doing

Leading the Front Office team to deliver exceptional 5-star service
Owning the full pre-arrival journey — ensuring every guest’s stay is perfectly prepared
Creating personalised, memorable experiences tailored to individual guest preferences
Managing seamless check-ins and departures with confidence and professionalism
Taking ownership of guest satisfaction, resolving concerns quickly and effectively
Coordinating VIP and special attention stays to flawless standards
Driving revenue through thoughtful upselling of services and facilities
Supporting wider hotel operations during peak times

You will be a visible, hands-on leader who thrives in a guest-facing role and sets the tone for service excellence.

What We’re Looking For

Minimum 3 years’ experience in a Guest Services / Front Office leadership role within a luxury 4- or 5-star hotel
Proven track record of delivering exceptional customer service
Strong leadership skills with the ability to inspire and motivate a team
Confident using Opera PMS and managing guest profiles, billing and reservations
Highly organised with excellent communication skills
Flexible to work shifts including weekends and bank holidays

What’s In It For You?

Competitive salary
28 days holiday + birthday off
Long service rewards
Discounted food, beverage & accommodation
Staff events
Refer-a-friend bonus
Meals on duty
Uniform provided

If you’re ready to take the next step in your luxury hospitality career and lead a Front Office team that delivers unforgettable experiences, we want to hear from you.

Apply today through Quest Employment.