Customer Returns and Quality Control Lead

Posted 08 August 2025
Salary 31000.00
LocationBanbury
Job type Permanent
Discipline Commercial
ReferenceJ1944

Job description

We are Hiring:

Customer Returns and Quality Control Lead

 

Location: Lichfield
Type: Permanent
Salary: £30 000.00 p/a
Start Date: Immediately

Hours: 40 hours per week

Job Description:

 

The Customer Returns and Quality Control Lead plays a pivotal role in overseeing and coordinating the returns process to ensure returned products are processed accurately, efficiently, and in alignment with brand standards. This role ensures exceptional customer satisfaction, supports operational goals, and maintains inventory integrity through team leadership, quality control, and process improvement.

 

Duties and Responsibilities:

Returns Processing

  • Manage the complete returns process: inspection, processing, restocking.
  • Conduct quality checks to uphold inventory and brand standards.

Team Leadership

  • Lead, train, and support a team of returns specialists.
  • Set performance goals and monitor productivity and service levels.

Customer Experience

  • Liaise with customer service to resolve return-related issues.
  • Ensure high levels of communication and customer satisfaction.

Inventory Management

  • Maintain accurate records of returned stock and identify return trends.
  • Collaborate with inventory and warehouse teams to ensure data integrity.

Continuous Improvement

  • Identify process improvement opportunities to enhance efficiency and reduce costs.
  • Stay informed on best practices and apply learnings to optimize operations.

Reporting & Analysis

  • Generate regular reports on return metrics, costs, and trends.
  • Provide insights to senior management on return-related performance.

Requirements:

  • GCSEs.
  • Experience with warehouse equipment.
  • Experience with warehouse management systems.
  • Minimum 3 – 5 years related warehouse and/or distribution centre experience.
  • Minimum 2 – 3 years’ experience in customer service, warehouse or returns processing role, with prior leadership.
  • Experience in fashion or apparel industry is a plus.
  • Physically fit.

Job Reference (when applying):

  • #CUSQC