Location: Lichfield
Type: Permanent
Salary: £33 000.00 p/a
Start Date: Immediately

Job Description:

Duties and Responsibilities:

Operations & Process Management

• Ensure warehouse operations comply with quality standards and standard operating procedures (SOPs).
• Oversee all aspects of warehouse processes including inventory, loading, storage, labeling, and equipment usage.
• Maintain workflow efficiency by following FIFO and lean warehouse practices.
• Ensure accurate and timely order picking, packing, and dispatching.
• Monitor IT and warehouse equipment to ensure full functionality.

Health & Safety & Compliance

• Maintain a safe working environment by conducting risk assessments and hazard identification.
• Ensure premises and equipment are properly maintained, and staff are trained in safety procedures.
• Conduct site inductions and manage SOP documentation and sign-off.

Leadership & Team Management

• Supervise and support warehouse staff, providing coaching, development, and performance feedback.
• Lead regular team meetings to discuss quality, output, and resourcing.
• Coordinate holidays, maintain attendance and sickness records, and manage timekeeping.
• Conduct annual performance reviews and handle employee relations in collaboration with HR.
• Train new staff and cross-train team members transitioning roles.

Customer Service & Communication

• Act as the point of contact for customer queries, complaints, and problem resolution.
• Attend regular client management meetings to provide performance updates and resource planning insights.
• Communicate job expectations clearly and support team in achieving performance goals.

KPI & Reporting

• Measure, track, and report on warehouse KPIs and operational metrics.
• Provide reports and analysis to leadership on performance, issues, and improvements.
• Identify inefficiencies and propose or implement process enhancements.

Cross-Functional Collaboration

• Coordinate with other departments to align warehouse activities with broader logistics and supply chain goals.
• Participate in innovation initiatives to optimize warehouse operations.

Essential Education & Training

• 3–5 years of warehouse/distribution center experience.
• 2–3 years in a supervisory role (preferred).
• GCSEs in Maths, English, and Science (Grades A–C).
• Bachelor's degree (BA or MSc) is an advantage.

Preferred Knowledge & Experience

• Familiarity with warehouse and labor management systems.
• Strong understanding of Health & Safety regulations.
• Previous experience managing large-scale operations and teams.
• Skilled in handling employee relations.
• Experience in logistics or similar environments.

Technical / Functional Skills

• Medium-level proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong analytical and numerical abilities.
• High attention to detail and accuracy in data reporting.
• Ability to follow written and verbal instructions.
• Effective communicator (written and verbal).
• Strong organizational and multi-tasking abilities.
• Fire Warden Trained.

Behavioural Competencies

• Proactive and self-motivated.
• Highly organized and focused under pressure.
• Professional and ethical approach.
• Positive “can-do” attitude.
• Strong leadership and team-building capabilities.

• #WSUP