We are Hiring: CUSTOMER SERVICE REPRESENTATIVE

Location: Northampton Type: Permanent Salary: £30 - £35 000.00 p/a Start Date: Immediately Hours: 40 hours per week Job Description:

The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining a high level of customer experience. Day-to-day tasks include responding to phone calls, emails, and live chat inquiries, addressing customer concerns, and collaborating with other departments to resolve issues promptly.

Duties and Responsibilities: • Ensure all assigned daily tasks are completed within expected timescales. • Reviewing daily uploaded excel reports to identify and correct any discrepancies against client requirements and/or SLAs. • Advising clients of any appropriate changes or discrepancies. • Follow up any actions or queries as required in a timely manner. • As necessary, communicate effectively with associated departments / colleagues. • Ensure all email communication is clear, consistent and in keeping with the standards within the department. • Daily check of client email inboxes for client queries and requests for investigation or action. • Responding to telephone enquiries from clients in a professional and courteous manner. • Taking appropriate action to investigate and resolve any queries, updating clients and/or records as appropriate, including liasing with other departments / colleagues to clarify information. • Escalate any concerns to management at the earliest opportunity. Requirements: • Minimum of 3 years’ experience working as a Customer Service Representative. • Strong commitment to customer satisfaction and customer experience. • Excellent communication and interpersonal skills. • Ability to manage and resolve multiple customer inquiries efficiently. • Proficiency in using CRM systems and MS Office. • Problem solving skills. Qualifications: • GCSEs. Job Reference (when applying): • #CUSREP