Customer Service Administrator

📍 Peterborough
💰 £12.71 per hour
📄 Temp to Perm
🕘 Office Based

If you enjoy speaking with customers, solving the odd problem and keeping things organised, this could be a really nice role.

We’re looking for a Customer Service Administrator to join a friendly Peterborough office supporting business customers with delivery queries and shipment updates.

It’s a steady office environment rather than a call centre, so attention to detail and good communication matter more than speed.

What you’ll be doing

• Answering incoming calls from business customers
• Handling queries in a professional and helpful manner
• Checking delivery statuses for shipments
• Liaising with couriers to establish where deliveries are
• Updating customers with accurate information
• Responding to email queries
• Generating quotes for international shipments
• Updating internal systems accurately

Essentially, you’ll be the person making sure customers know what’s happening with their deliveries.

What we’re looking for

• Confident answering phone calls and speaking with customers
• Good problem-solving skills
• Strong spoken and written English
• Basic knowledge of Excel and Word
• A positive attitude to work
• Reliable with good attendance
• Comfortable working as part of a team

What you might like

• Temp to perm opportunity
• Friendly and supportive team
• A calmer office environment rather than a high-pressure call centre

Interested?

If you have the correct experiencfe, are available immediately and are interested then please APPLY now!