Job description

Reception Team Leader

Berkhamsted, Hertfordshire
5 days out of 7 (Mon–Sun) | Shifts between 07:00–21:30 (includes weekends)

The Role

Quest Employment are recruiting for a Reception Team Leader to join a busy and professional front-of-house team.

This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences. You’ll lead by example, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure.

Key Responsibilities

Lead the front-of-house team and set service standards
Greet and engage with guests across the site
Manage guest check-in and check-out
Handle guest queries, feedback, and resolve issues
Coordinate with departments to ensure seamless service
Answer calls and emails professionally
Assist with luggage and guest directions
Maintain clean, presentable reception and public areas
Manage deliveries and post distribution

About You

Previous experience in a front-of-house or supervisory role
Passionate about customer service and guest experience
Confident communicator with a professional approach
Calm under pressure and able to problem-solve
Highly organised and proactive
Strong IT skills (Microsoft Office; systems such as Opera/Amadeus/Salesforce desirable)
Due to the location, you must be a car driver

What’s on Offer

20 days holiday
Free onsite gym access
Free staff meals
50% discount in café
Pension and healthcare schemes
Ongoing training and development
Regular staff social events

Apply now to join a dynamic team with excellent career progression opportunities.